Thanet Citizens Advice

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Due to Coronavirus/Covid-19 this office is operating a telephone service until further notice for the safety of our staff and the public.

If you need help please call

0800 144 8848

For general enquiries please call

01843 228643

For Money Advice Service call

01843 597011

For Universal Credit Help to Claim call

01843 229696

(this will only operate between Monday-Friday 9am to 5pm calls after this time will not be answered)

Or you can email us by clicking here

The Citizens Advice self-help website has information to help you solve your problems.

Government Business Support Helpline (England) Telephone:

0300 456 3565

Monday to Friday, 9am to 6pm

Migrant Help

0808 8010 503

Domestic Abuse Pack

About Us

We are here to help you, the people in Thanet at times of difficulty. At Citizens Advice Thanet our professional Advice Team understand the difficulties many people find themselves in, and can offer help and support at these crucial times.

How can Citizens Advice Thanet help?

We assist clients when they come to us with a range of issues including:

Citizens Advice Thanet helps people tackle their problems head-on with advice, information and practical support. As well as working with clients to sort out their individual problems, the Citizens Advice service also works to change services and policies which are not working for our clients.

General Questions About this Bureau


plus symbolI have an appointment and need to change it, can I?

plus symbolI rang the Adviceline number and no one answered, when can I speak to someone?

Coronavirus / Covid-19 Questions

With all the answers below things are changing rapidly so please be aware things may have changed please check GOV.UK for the latest advice

plus symbolI came to your office but no-one was there when can I see someone?

plus symbolI called the numbers but the line was engaged when can I speak to someone?

plus symbolDo I have Coronavirus / Covid-19? What should I do?

plus symbolHow do I register as extremely vulnerable to receive food deliveries and additional help?

Our Supporters

Thanet District Council
Ramsgate Town Council
Pension Wise
The Money Advice Service